FAQs
What is your returns policy?
How long will it take to ship my order?
How much does shipping cost?
Does my delivery have a tracking number?
Does lilsimsie shop accept international orders?
Why haven’t I received my order yet?
What if I entered the wrong address, or my package is undeliverable?
Do I need to pay tax / customs / import charges on my order?
Do I have to pay customs and import charges?
What credit / debit cards are accepted?
All major credit and debit cards are accepted.
Is lilsimsie shop a “safe” online store?
You’re totally safe to shop here - all your details and payment information are protected to the highest industry standards.
This website is handled by Shopify - they are PCI compliant - which means they are 100% safe.
Why am I taken to a different website to checkout?
This is because all payments are handled by external, PCI compliant payment processors such as PayPal and Shop Pay. lilsimsie shop does not have any access to card payment information.
Who is Spacepants Online, Inc?
Spacepants Online, Inc is the US registered company handling the merchandise for lilsimsie shop.
I did not receive my order confirmation email, what should I do?
Please check your Spam or Junk mail filters and make sure you add customer.services@lilsimsieshop.com to your approved address book. If you still do not see an email, please submit an email to customer.services@lilsimsieshop.com.
I’ve tried everything but for some reason my order won’t go through?
Make sure you have filled out all of the fields. If you still have problems, email customer.services@lilsimsieshop.com with a description of your problem and we’ll try to look into it for you as soon as possible.